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CALL : 866-739-6260

CALL : 866-739-6260



COVID-19 UPDATE

June 29, 2020

Since Texas Governor Greg Abbott stated that local governments can require stores and businesses to require masks, many “County Judges/Local Governments” have passed Executive Orders requiring face masks in businesses with varying restrictions. Effective immediately, if a TRC branch is in a county or parish that requires you to wear a mask, then you must wear a face mask when in the common areas of those locations. Employees can remove their masks when they are at their desks.


June 19, 2020

The Reynolds Company has been essential and operational throughout the pandemic, allowing those whose duties could be performed remotely to work from home. This helped maintain guidelines set forth by the different jurisdictions TRC operates in. Our branches continue to remain open and ready to serve you while maintaining guidelines set forth by the CDC. This includes social distancing, hand washing, sanitizing, and self-monitoring daily. TRC continues to monitor the situation in various areas of operation and will continue to follow CDC and state guidelines in Louisiana and Texas respectively.

State guidelines for health protocols listed in the previous update must be followed at each location.

We will continue to update you as we get more guidance from state officials.


April 29, 2020

We hope you continue to stay safe and protected from COVID-19. As you may be aware, in Governor Abbott’s speech Monday afternoon, the shelter-in-place order for the State of Texas will be partially lifted beginning this Friday May 1st. He stated all retail stores, restaurants, movie theaters, and malls are permitted to reopen at 25% of listed occupancy capacity. He said, if we succeed during phase 1 he will then implement a phase 2 rollout on May 18, which increases occupancy capacity to 50% and opens other business such as salons, gyms and bars. He clearly stated that “now more than ever we must remain committed to safe distancing practices that reduce the spread of COVID 19.”He recommends wearing a mask, but it is not mandatory. His new order supersedes all local municipalities and no local fines can be enforced. Louisiana Governor, John Bel Edwards, has extended the Louisiana “stay-at-home” order until May 15th.

The Reynolds Company will continue to follow state guidelines in Louisiana and Texas respectively. We are deemed to be an “essential business” and therefore have continued servicing our customers during the shelter-in-place order. However, we did allow certain groups of employees to office remotely that had the capacity to do so with managers approval during that time period. Therefore, effective Friday May 1st, our Texas employees can return to the office to work. TRC Texas sales counters and offices will be open and vendors will be allowed in the building, but EVERYONE must abide by the new safety guidelines below.

State guidelines for health protocols must be followed at each location:

#1 Social distancing of 6’ apart at all times.

#2 No gatherings/meetings greater than 10 people.

#3 Cover your mouth and nose if you sneeze.

#4 Wash your hands and/or use hand sanitizer before entering the building.

#5 If you feel symptomatic, go home immediately. (fever, cough, shortness of breath, chills, muscle pain, loss of taste or smell, sore throat, etc.)

#6 If you have symptoms you cannot return to our office until all three of the following criteria have been met:

  • • At least 3 days (72 hours) have passed since recovery (resolution of fever without fever reducing medication)
  • • Individual has improvement in respiratory symptoms
  • • At least 7 days have passed since symptoms first appeared

#8 At your discretion, you can wear a mask, gloves or anything else that makes you feel comfortable and safe.

#9 We will continue to clean and disinfect our branches regularly.


We will continue to update you as we get more guidance from state officials.

Thank you,

David Dozier | President


March 27, 2020

We have collected many of our manufacturer partners' updates regarding COVID-19. You can read them here.


March 23, 2020

Many states (including Texas and Louisiana) are instructing businesses to close based on the definition of “essential and non-essential” as defined by Homeland Security. The Reynolds Company and many of our manufacturers fall into the category of an “essential business”, and we continue to remain open for business.

Here are some of the steps we have taken over the last few days to protect our employees and continue customer service.

ALL COUNTERS WILL MIGRATE TO A WILL CALL ONLY MODEL EFFECTIVE TODAY.

  • • Customers can place orders over the phone, via email, or through ReynoldsOnline.
  • • Upon arrival for pick-up, please call the branch main line or your primary contact.
  • • One of our team members will bring your order out to your truck, minimizing contact.

DELIVERIES

  • • Many of our customers have adopted procedures to keep TRC drivers out of customer facilities, which helps keep our drivers safe.
  • • In addition, our drivers are asking for the name of the person in receiving at customer sites and are signing for them, so the electronic signature device is never handed to a customer.
  • • Our warehouse team has implemented new protocols for LTL truck drivers coming into our receiving departments.This should help reduce the number of people in our facilities and assist with social distancing.

TRAINING

  • • Effective immediately, all Rockwell Automation training events scheduled to be held at The Reynolds Company and Rockwell Automation locations through April 24th are temporarily suspended. Please contact us if you have any questions regarding on-site training.
  • • We are continuing to host our monthly User Groups via webinar. Check out our Training & Events section to sign up for an online User Group, or to see any other upcoming webinars from our supplier partners.

While we have certain groups of our employee-owners working remotely, we are prepared and equipped with the technology needed to continuing serving YOU!


March 16, 2020

To our valued customers and partners,



Your business and success are important to us. Considering recent events, we want to share the steps we are taking to continue the same standard of service that your operation depends on during the Coronavirus (COVID-19) pandemic. Our leadership and operations teams are closely monitoring reports from the Centers for Disease Control (CDC) and World Health Organization (WHO) and have already implemented precautionary measures to prioritize the health and wellbeing of our employees, partners and customers. These measures include enhanced health and safety protocols in our branches to ensure that high-traffic areas are sanitized and cleaned routinely, as well as reducing customer site visits and employee travel when possible by utilizing existing technology to achieve the same goals. If you call your local branch today, you will find staff available to assist you as usual. While we are not closing any of our branch locations at this time, we do encourage social distancing as recommended by the CDC, and request that all vendors utilize available technology to communicate with us rather than visit our locations in person.

Despite recent industry supply issues, our organization is well equipped to provide crucial product by utilizing regional distribution channels and local systems, just as we have during natural disasters and other emergencies in the past. We are communicating and working closely with our suppliers to maintain the flow of products that are critical to your operations. See this statement from Rockwell Automation as an example. Do not hesitate to reach out with any questions or concerns you may have. We stand with you in this uncertain time and will continue to update you of any changes as the situation develops.

Thank you for your business.


Sincerely,

David Dozier

President | The Reynolds Company