Reduce Troubleshooting Time with TechConnectIQ Support
A single component failure can cost hours of production time. As industrial automation becomes more complex, manufacturers need easier access to resources that can help them troubleshoot problems quickly and keep systems operational. TechConnectIQ℠ Support from Rockwell Automation® is a digitally enabled remote support solution that gets you answers to technical problems, fast. Through this service agreement, you can search technical resources, access software and firmware updates, manage support information, and use digital troubleshooting tools such as augmented reality.
TechConnectIQ offers flexibility through three support tier options. From digital self-service and software maintenance to 24/7 real-time technical assistance and consultant-level engineering support, you can select the level of technical support that fits your operational needs. The centralized platform for managing your support information and interactions, myRockwellAutomation, provides greater visibility into your software, installed base data, entitlements, and support resources. Depending on your support tier, you can also use this platform to connect directly with technical experts and schedule callbacks when additional assistance is needed.
Questions or Requests
From installation and configuration assistance to troubleshooting and diagnostics, TechConnectIQ gives you access to resources that can help you resolve technical issues faster and reduce downtime risk. Reach out to your account manager with The Reynolds Company to discuss which TechConnectIQ Support tier is right for your operation.