Our People - Ricky Boone
Our People - our employee-owners - are a key factor to our success. This series shines a light on the people of The Reynolds Company - the people you've grown to know and trust - the people that get the job done.
In this "Our People" spotlight, we talk to Ricky Boone, an account manager in Tyler, Texas, about what drives him and what his hopes are for our industry.
How long have you been at The Reynolds Company?
"I started with Reynolds in 2002 and worked until 2005.After three years as a General Contractor building residential houses in East Texas, I returned in September 2008."
What are your hopes for the industry?
"I hope that we can, as an industry, continue to meet customer needs in a personal way despite the advances in technology and the many ways we communicate. In the end, people still want to know there is someone on the other end of the phone, fax, or website that cares. We must genuinely care whether our customers succeed and show it."
What drives you?
"I enjoy serving others and teaching them something that makes either their personal life or work life better in some way. It is important that we pass on things we have learned and be willing to take the time to teach those that are willing to learn."
Tell us something that might surprise us about you.
"As a 12- or 13-year-old I was blessed with the opportunity to sing “God Bless the USA” at Rose Stadium in Tyler on the 4th of July before the city fireworks show."
What is your favorite thing about your job?
"I love getting out of the office and visiting customer sites. It gives me the opportunity to hear customer problems…to be able to share possible solutions…helping problem solve…to become part of their team."