The Reynolds Company
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Returns Policy

The Reynolds Company – Material Return Policy 

  • Merchandise returned for credit will be subject to the Manufacturer's Return Goods Authorization terms and conditions and potentially other fees. 
  • Returned product must be received with its TRC issued RMA#, in its original packaging, unused, not damaged, and in saleable condition. 
  • Products must be returned within ninety (90) days of purchase date and proof of purchase is required. 
  • No returns will be accepted freight collect or COD and should be sent prepaid and insured. 
  • Credit will be issued for errors made by seller if buyer contacts seller within five (5) days from the receipt of merchandise. 
  • Cut Wire is not returnable. 

Rockwell Automation (Allen-Bradley) – Material Return Policy [Summary not All-Inclusive] 

  • Returns are only allowed for current series, unused, saleable material. 
  • Stock Material with marked and/or open boxes will have a minimum 10% repackaging charge. 
  • Non-stock material may qualify for a return with a minimum 25% restocking charge. 
  • Engineered, Customer Built or specials are not returnable. 
  • The following products are not returnable:
    • Motor Control Centers
    • Non-stock & Custom Motors 
    • Bulletin 1325 Series, 1326AN, 1326DP, 1327 & 1329 and 8720SM Motors
    • Factored Products
    • Configured or pre-engineered drives or motion systems
    • Pump Control Panels
    • Software
    • Series "K" coils and Bulletin 815-816 overload relays
    • Batteries
    • Legacy Renewal Parts and Encoders