Technical Remote Support
Our customers’ needs vary widely, and we offer a range of services to meet those needs. When it comes to remotely supporting your facility, there is no one-size-fits-all approach. Each of the support services we offer can be customized to meet the needs of your team at your facility.
Integrated Service Agreement
Effectively managing a facility takes a variety of approaches, and often utilizes a variety of programs – even from the same vendor.
The Integrated Service Agreement simplifies the relationship between Rockwell Automation, The Reynolds Company, and our customers by providing a single contract with a single phone number to call for support which covers many of our most common forms of support. 24/7 remote technical support through a TechConnect contract, repair and exchange services through the Remanufacturing program, on-site engineering hours, and more can be provided in a program that is tailored to support your facility and your team.
Remote technical support needs vary between different industries, companies, plants, and even teams – each TechConnect contract is customized to meet the individual needs of our customers and their teams. All contracts provide access to KnowledgeBase – Rockwell Automation's online forums, tech notes, and chat support – and each product category you select support for can also include phone and vide-chat based support during business hours or 24/7.
The Toolkit Program is to help Rockwell Automation systems integrator and machine builder customers increase their profitability, effectiveness, and competitive edge by providing economical access to the tools they need to integrate Rockwell Automation products and technology and develop integration solutions for their customers. The Rockwell Automation Toolkits supply the software development and productivity tools needed to design, develop, and deliver Rockwell Automation control systems. The various toolkits are intended to align with the control architecture and technology platforms used by your company.
Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects, allowing the expert to guide the technician through a process, step-by-step. With more accurate annotations, experts and technicians spend less time resolving issues, increasing operational productivity and efficiency. Vuforia Chalk delivers faster resolution without the time and expense of expert travel or repeat technician visits.
looking for more information?
Reach out to our team of experts to answer your technical support questions.