Technical Remote Support

Our customers’ needs vary widely, and we offer a range of services to meet those needs. When it comes to remotely supporting your facility, there is no one-size-fits-all approach, which is why our support services are customizable to meet the needs of your team at your facility.

TechConnect

TechConnect is scalable coverage providing the remote technical support that your team needs. Choosing the service level that is right for your facility and range of products helps maximize uptime and operational efficiency, offering quicker resolutions to production issues, streamlined software updates, and improved training. All contracts provide access to Knowledgebase (containing over 100,000 articles and continually updated by the Rockwell Automation Technical Support team) and the Digital Assist Library (with Augmented Reality experiences for extra guidance on hardware maintenance and repair). Remote support is also offered through online forums that enable customers to engage with other industry professionals, Chat Live with Tech Support Engineers during normal business hours or Phone and Live View for interactive assistance 24x7x365.

Learn More

Integrated Service Agreement

The Integrated Service Agreement is a simplified solution that takes those interactions and services that customers rely on from Rockwell Automation and The Reynolds Company and captures them in a single contract with a single phone number to call for support. An Integrated Service Agreement that has been tailored to your facility and team’s needs optimizes your investment in our products and services and reduces your total cost of ownership. Customers have the advantages of parts life cycle management, training opportunities that prepare their workforce to operate and troubleshoot equipment, 24/7 remote technical support with TechConnect, repair and exchange services, on-site engineering hours and more.

Watch the Tech Talk

Toolkit

The Toolkit Program is to help Rockwell Automation systems integrator and machine builder customers increase their profitability, effectiveness, and competitive edge by providing economical access to the tools they need to integrate Rockwell Automation products and technology and develop integration solutions for their customers. The Rockwell Automation Toolkits supply the software development and productivity tools needed to design, develop, and deliver Rockwell Automation control systems. The various toolkits are intended to align with the control architecture and technology platforms used by your company.

View DesignSuite Toolkits

Vuforia Chalk

Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects, allowing the expert to guide the technician through a process, step-by-step. With more accurate annotations, experts and technicians spend less time resolving issues, increasing operational productivity and efficiency. Vuforia Chalk delivers faster resolution without the time and expense of expert travel or repeat technician visits.

Listen to our Podcast Episode